Returns - The Pergola Specialist

Returns

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You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. These costs amount to approximately 7.25 per package, consult the website of your carrier for the exact rates.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than necessary to sell the product, we can pass on this reduction in value of the product to you. So treat the product with care and ensure that it is properly packaged when returned.

To exercise this right, you can contact us via info@depergolaspecialist.nl . We will then refund the order amount due within 14 days after notification of your return, provided that the product has already been returned in good order.

Custom-made products cannot be exchanged or returned. As a result, they are not covered by the right of withdrawal. See srt.6:23p Civil Code for more information on custom-made products.