Warranty and Complaints



Warranty

We care about our products and logically do our best to deliver them to you in top condition. However, it does sometimes happen that an order breaks during transport or that something else happens that entitles you to a warranty. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.

Complaints

It can always happen that something does not go exactly as planned. We recommend that you first report complaints to us by sending an email to info@depergolaspecialist.nl . If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/ .
Consumers in the EU can also file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

A double pergola with shade cloth

A double Douglas pergola with 2 water-permeable harmincia cloths. Custom made on the terrace between the walls. This pergola has a half-timber connection. The pergola is not treated so after a while you see that the Douglas wood turns gray. This is perfect custom work. In this case we supplied the wood and the local carpenter built it.

For special work and custom work

Douglas Pergola

The pergola is attached to the house and is the perfect patio cover with a small budget. It is also permit-free, so easy to install without too much fuss. This Douglas wooden pergola with shade cloth was installed by an external carpenter. We delivered the pergola to the customer as a kit and he expertly assembled the pergola. With the enclosed manual, that is also child's play.

For a custom-made pergola.

Douglas Pergola with steel corner connections

For this pergola we used black steel corner connections. This pergola has a water-permeable accordion cloth. If you choose this option, you choose style and an extremely strong connection. In this case, we also deliver everything to size and you can assemble it very easily. For this pergola you can also choose from various head sizes of the wood.

Price on request info@depergolaspecialist.nl

Something special you are also welcome